Shipping Policy
Shipping Policy of Susan & Ruby
Monvy Melbourne strives to provide fast and reliable shipping service to all its customers worldwide. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.
1. Delivery Times
Susan & Ruby aims to ship all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders should arrive within 5 to 8 business days, depending on the destination. Delivery times may vary due to various factors, including but not limited to weather conditions, high-demand periods, and customs procedures.
2. Free Shipping
Susan & Ruby is proud to offer free worldwide shipping. Regardless of your order amount or location, you will benefit from free delivery. This reflects our commitment to making the shopping experience as enjoyable and hassle-free as possible for our customers.
3. Shipping
All orders placed with Susan & Ruby are shipped directly from our supplier. This method allows us to reduce processing times and ensure that our customers receive their products as quickly as possible. Additionally, it allows us to maintain strict quality control over every item shipped.
4. Order Processing
After placing your order, you will receive a confirmation email. Susan & Ruby processes and ships orders within 24 to 48 hours. Once your order is shipped, you will receive an email with tracking information so you can monitor your package until it reaches its final destination.
5. Order Tracking
Susan & Ruby provides tracking information for all shipped orders. You will receive a tracking number via email as soon as your order is shipped. You can use this number to track your delivery status through the carrier's website.
6. Questions and Support
For any questions regarding your order or our shipping policy, please contact our customer service at: info@susanrubymelbourne.com. Our dedicated team is ready to assist you and respond to all inquiries as quickly as possible.
7. Restrictions and Exceptions
While we do our best to meet the estimated delivery times, certain factors beyond our control may cause delays. Monvy Melbourne is not responsible for delays caused by customs, weather conditions, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.
8. Customs and Import Fee
We are not responsible for any customs, import, or handling fees that may be charged upon delivery of your order. Any additional costs resulting from customs procedures are the responsibility of the customer. We recommend checking your country’s customs regulations before placing an order to avoid surprises.
Conclusion
Monvy Melbourne is committed to providing an exceptional online shopping experience with fast and reliable delivery. By following our shipping policy, we ensure that every customer receives their products promptly while maintaining a high level of satisfaction. For more information, please contact us at info@susanrubymelbourne.com.